A Cut Above Grooming Salon

Iris Lin 3 months ago

I booked grooming appointments for two dogs, but on the day of the appointment, one of my dogs got sick. I called five times around 8 a.m. that morning to let them know that I would only be bringing one dog in. Eventually, a staff member answered the phone, I explained the situation, and they acknowledged that only one dog would be coming in. I brought one dog in for grooming that day, but they still charged me a no-show fee for the second dog. When I called to ask why I was charged for both dogs, they lied to me that there was no record of my phone call. I then sent them evidence of screenshots showing that I had called multiple times, and after that, they simply stopped replying to my messages. I understand having a no-show fee policy. However, my dog was sick, I called early in the morning, I spoke with a staff member, and I still brought one dog in for the appointment. Charging the second no-show fee under these circumstances feels extremely unreasonable. I didn’t even keep pushing for a refund because they stopped responding, but the way they handled this was very disappointing. I have been their customer since 2023, and it is upsetting to be treated with so little understa

TVH a year ago

As a proud owner of a poodle mix, finding someone who understands her coat and can deliver a consistently fantastic cut has been a game-changer. My dog comes home looking great after every visit. She gets compliments everywhere we go! The #1 thing I hear is "she is so fluffy!" which is a huge flex for a dog with poodle fur. I usually book with whoever is available, but I've still been happy every time. Everyone here manages to give my pup the perfect style. She always comes home sporting a cute bandana, which is such a sweet bonus, and smells clean. This place is definitely on the pricier end of the spectrum, but honestly, the peace of mind knowing my pup is in such capable and caring hands is worth every penny. I never have to worry about her being stressed or uncomfortable. The waiting room is super cute. It gets decorated depending on the season/holiday and they proudly display all of their awards and trophies. I absolutely love seeing all the other dogs roaming around inside the shop when I go to pick up my girl. It's clear that the staff truly love animals.

Pam Garcia 3 years ago

The first visit was great. I have never had my Australian Shepherd groom before she is 3 years old. Jeanette did a great job on her. Considering it was her first time there. My Aussie is very vocal and barks to much sometimes. I was pleased with her groomer. Because she didn't over groom her. Like most places do.

Ms. M 3 years ago

So pleased with my dogs groomer. Very professional and my shy anxious dog came out happy,calm,soft and looking amazing. She was had a ton of matting in spots this time from being outdoors a lot more. Not to mention a bad home cut🤫 She was able to save her coat we have found our new groomer!!!! 🤗🤗 I wish I had a before and after. I will edit the groomers info later.

Stephanie Schmidt Edited 2 years ago

This place is amazing. I drive from the Peninsula to have my standard poodle groomed here and it’s totally worth it! She is always getting compliments on her beautiful cut and coat. When you enter the shop you immediately see their commitment to excellent work as the lobby is filled with ribbons and trophy’s from national grooming competitions. Nathan Austin, who owns the business with his wife Katie, is nationally recognized for his work with poodles and many other breeds. They are certified Master Groomers and committed to a great experience for your beloved and you as a client. Our girl, Colletta Rose, is always so excited when we arrive that she jumps out of the car and runs to the door wagging her tail. And that is a better review than anything I could write! Highly recommend this team without any hesitation!